Case Study

Healthcare SaaS

Our customer, a leading provider of Software as a Service (SaaS) solutions for the healthcare industry, faced a significant challenge in their payment processing needs. Their client base, consisting of private healthcare practices, required integration with a variety of payment gateways, each with specific requirements.

Ensuring ease of use and the secure transmission of merchant account information with transactions were critical concerns. Additionally, they sought a simplified, secure, and comprehensive solution through a single integration API.

The Challenge

The primary challenges our customer faced included:

Integration with Multiple Payment Gateways: Each healthcare practice had its own preferred payment gateway, necessitating a versatile solution capable of integrating with multiple systems.
Ease of Use and Security: The customer required a solution that not only facilitated the easy transmission of merchant account information but also ensured high security standards, similar to tokenization.
Simplified Integration: A one-stop solution for integration was essential to reduce complexity and streamline processes.
PCI Compliance: Ensuring compliance with PCI standards without burdening their clients with additional security concerns.

Orchestra emerged as the ideal solution to address these challenges.

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The Solution

Orchestra Connect

The Orchestra Connect universal payment gateway supports integration with 70 payment gateways worldwide, with the flexibility to add new gateways as needed. This capability ensured that all clients of our customer could continue using their preferred payment gateways seamlessly.

Custom Payment Flows

Using Orchestra’s JavaScript payments library, our customer created custom-branded card payment pages for each of their clients. These flows were integrated via a PSP agnostic JavaScript library, maintaining a consistent brand experience while simplifying the integration process.

Enhanced Security and Compliance

By embedding the payments library JavaScript in their website, and utilizing the hosted payment forms for each of Orchestra Payment Methods, the solution mitigated PCI compliance concerns. This ensured that all sensitive data was handled with the highest security standards, offering peace of mind to both our customer and their clients.

Simplified Payment Routing

Storing merchant account information within Orchestra Connect allowed for seamless transmission with each transaction, effectively resolving all payment routing logistics and ensuring smooth, error-free transactions.

Results

The implementation of Orchestra transformed our customer’s payment processing capabilities. The comprehensive support for multiple payment gateways, coupled with the ease of creating and integrating secure, custom-branded payment pages, resulted in a streamlined and highly secure payment process. This not only met but exceeded our customer’s expectations, allowing them to provide their clients with a superior, secure, and efficient payment processing experience.

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