Live demos at Payments, Fraud & Compliance – Gaming Leaders’ Summit in Miami, USA on November 17, 2025

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Frequently Asked Questions

Get the answers to your pressing questions about Orchestra Solutions and explore our glossary of key payment industry terms.

  • How do I get started?

    Getting started with Orchestra is as easy as registering for an account. Once you’ve signed up, you can start configuring your payment flows and integrating your preferred gateways. If you need any assistance, our dedicated support team is just a click away.

  • How do I go about using a payment processor?

    Using a payment processor is simple with Orchestra. You’ll have complete flexibility to customize how payments flow. Start by choosing your processor, set up validation rules, and link your business account. The process ensures your payment journeys are optimized while integrating seamlessly with your existing systems.

    For requesting the addition of a new payment processor to our list of supported processors, see the related FAQ below.

  • Can I add a new payment method?

    Absolutely, adding new options like credit cards, digital wallets, or even ACH is quick and easy. You’ll have full control over the payment journey—everything from data capture to secure storage and final charge. It’s all designed to enhance the payment experience for your customers.

    If you would like to request Orchestra integrate with a new payment method, simply contact our team and let us know who you would like to add.

  • Does Orchestra ever hold my funds directly?

    Absolutely not; we don’t touch your funds. Your customers’ money flows directly from them to the payment gateway you used and from there to the settlement account defined with the gateway. We focus on facilitating and securing your transactions, leaving the financial handling to your payment providers.

  • What currencies does Orchestra support?

    We support all currencies offered by the payment gateways integrated with our platform. If your gateway can handle it, Orchestra can, too. Multi-currency support has never been easier to manage.

  • Can Orchestra handle ACH payments?

    Yes! You can add support to bank accounts as a payment method through Orchestra.

  • How secure is Orchestra?

    Security is at the heart of what we do. We abide by all the major payment compliance frameworks. By offloading security concerns to us, you’ll stay protected without compromising on ease of use.

  • Can Orchestra help me switch payment processors?

    Of course. Whether you’re looking to replace an existing processor or add more options, Orchestra makes switching effortless. With our platform, you can test new gateways or payment methods without disrupting your current systems.

  • Does Orchestra support payment routing?

    Yes, and it’s one of our standout features! With Orchestra, you can set up routing rules based on transaction type, currency, or even the geographic location of your customer. This flexibility allows you to optimize your payment strategy for efficiency and cost-effectiveness.

  • Does Orchestra support digital wallets?

    Yes! Orchestra offers the ability to collect payments using many of the most common digital wallets in the market, such as ApplePay, GooglePay, PayPal and more.

  • How long do new integrations take?

    Most standard payment providers can be integrated within 2-4 weeks. Complex providers with unique authentication or unusual API patterns may take 4-6 weeks. We’ll give you a realistic timeline after reviewing their documentation.

  • Do you charge for custom integrations?

    No. New integrations are added to Orchestra at no additional cost. This includes development time, testing, and ongoing maintenance. You pay the same per-transaction rates regardless of which providers you use.

  • Do you work directly with the payment provider?

    For technical integration, we work with publicly available APIs and documentation. For business relationships (negotiating rates, account setup), you’ll work directly with the provider. We can provide technical guidance for these conversations.

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    What if a provider changes their API?

    We monitor all integrated providers for API changes and handle updates automatically. Provider API maintenance is included in your Orchestra service – no action required from your development team.

  • What information do you need to integrate with a new payment provider?

    We work with publicly available API documentation. For providers with private or partner-only APIs, you’ll need to facilitate introductions or provide access credentials for development.

  • Can you integrate providers that require pre-approval?

    Yes, but you’ll need to complete the provider’s application process independently. We can provide technical guidance for these applications, but business relationships are between you and the provider.

  • Do integrations work with both Orchestra API and Library?

    Most integrations support both implementation methods. However, some providers with complex authentication flows may initially launch with API-only support, with Library support added later.

    For the differences between the two here: API vs Library.

  • What happens if a provider integration breaks?

    We monitor all integrations continuously and handle maintenance automatically. If a provider changes their API unexpectedly, we implement fixes and deploy updates without requiring changes to your code.